Outage in Livestorm

Unable to sign in to the platform using SAML

Resolved Major
June 20, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

Our team has identified an issue regarding the SAML authentication whereas users are unable to log in using SAML/SSO to the platform. We are actively investigating the issue to identify the root cause and resolve this accordingly. Apologies for the inconvenience caused.
Components affected
Livestorm app

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/20/2023 10:18AM

The incident has now been resolved and we can confirm that users are no longer having issues during authentication.

MONITORING over 2 years ago - at 06/20/2023 09:58AM

The fix for the authentication issues over SAML has now been deployed. Users should now be able to login and signup as required.

Our team is actively monitoring to ensure that users are no longer having any further issues to this end. Apologies for the inconvenience caused.

IDENTIFIED over 2 years ago - at 06/20/2023 08:48AM

We have identified an issue related to recent improvements made to our authentication mechanism when utilising SAML.

Our team is working on a fix to resolve the issues encountered.

INVESTIGATING over 2 years ago - at 06/20/2023 07:31AM

Our team has identified an issue regarding the SAML authentication whereas users are unable to log in using SAML/SSO to the platform.

We are actively investigating the issue to identify the root cause and resolve this accordingly.
Apologies for the inconvenience caused.

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