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Outage in Livestorm

Event Duplication Failing

Resolved Minor
March 04, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Livestorm experienced an issue where event duplication failed for some users, displaying "Internal Server Error" messages when attempting to duplicate existing events. The problem was caused by a recent Ruby/OpenSSL upgrade that affected events with logos or cover images on registration pages. The incident was resolved after 3 hours by rolling back the backend change, restoring normal event duplication functionality.

We have identified an issue where duplicating an event fails for some users. When attempting to duplicate an existing Event, the operation does not complete successfully and the user sees an "Internal Server Error" This appears to be related to an internal URL generation error triggered during the event creation process, we have worked on a potential fix and will keep you posted, thanks!
Components affected
Livestorm app

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/04/2026 12:19PM

The incident has been resolved. The backend change introducing the Ruby/OpenSSL upgrade has been rolled back, and normal functionality has been restored. Monitoring confirms that the system is stable and event duplication is working as expected. We apologize for any inconvenience this may have caused.

MONITORING about 2 months ago - at 03/04/2026 12:03PM

The backend change that introduced the Ruby/OpenSSL upgrade has been rolled back. We are now monitoring the system to ensure stability and normal operation.

IDENTIFIED about 2 months ago - at 03/04/2026 10:45AM

We have identified the root cause of the issue. It was introduced by our recent Ruby upgrade which embeds a new version of OpenSSL, and is affecting event duplication in specific cases where there is a logo and/or a cover image on the registration page.

We are rolling back the backend change to restore normal behavior.

IDENTIFIED about 2 months ago - at 03/04/2026 09:23AM

We have identified an issue where duplicating an event fails for some users.
When attempting to duplicate an existing Event, the operation does not complete successfully and the user sees an "Internal Server Error"

This appears to be related to an internal URL generation error triggered during the event creation process, we have worked on a potential fix and will keep you posted, thanks!

Latest Livestorm outages

Event list degraded - about 2 months ago
Events List degraded - about 2 months ago

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