Outage in Livestorm
Live Captions and Translations unavailable
Resolved MinorIncident Report
Summary AI Generated
Live Captions and Live Translations were unavailable in Livestorm sessions for approximately 35 minutes, while all other features remained unaffected. The team identified the root cause, applied a fix, and advised users in already-running sessions to restart captions or rejoin if needed. The incident was fully resolved within the same hour, with additional measures taken to prevent recurrence.
We have identified an issue preventing Live Captions and Live Translations from working in sessions. Other features, including joining events, audio, video, screen sharing and chat, are not affected.
Our team has found the cause and is working on a fix.
We will share an update as soon as possible.
Components affected
Livestorm appTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/24/2026 09:33AM
This incident has been resolved. Live Captions and Translations are working normally again.
We have also taken steps to prevent this from happening again.
We apologize for the inconvenience.
MONITORING
5 days ago - at 09/24/2026 09:24AM
A fix has been applied, and Live Captions and Translations should work again in new sessions. If captions do not appear in a session that was already running, restarting captions or rejoining the session should resolve it.
We are monitoring to confirm everything is stable.
IDENTIFIED
5 days ago - at 09/24/2026 09:00AM
We have identified an issue preventing Live Captions and Live Translations from working in sessions. Other features, including joining events, audio, video, screen sharing and chat, are not affected.
Our team has found the cause and is working on a fix.
We will share an update as soon as possible.
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