Outage in Livestorm
Potential Interruption to Attendance Analytics
Resolved MinorIncident Report
Summary AI Generated
Livestorm experienced a 31-minute minor incident where a failed component upgrade caused Attendance Analytics to malfunction, potentially resulting in attendance data not being correctly recorded, processed, or displayed for live attendees. Post-event emails targeting attendees were also at risk of being affected, as they rely on accurate attendance data. The issue was resolved by rolling back the component upgrade, restoring normal Attendance Analytics functionality.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 11/02/2026 04:31PM
The component upgrade has been successfully rolled back, and Attendance Analytics are now being recorded as expected. The issue is considered resolved.
We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding.
MONITORING
12 days ago - at 11/02/2026 04:20PM
The component upgrade has been successfully rolled back, and Attendance Analytics are now being recorded correctly.
IDENTIFIED
12 days ago - at 11/02/2026 04:04PM
Description:
We are investigating an issue affecting Attendance Analytics, where attendance data may not be correctly recorded, processed, or displayed for live attendees.
As a potential consequence, post-event emails targeting attendees may also be affected, as they rely on accurate attendance information to identify participants who actually attended the event.
The issue was traced to a recent component upgrade, which will be rolled back to restore the expected behavior.
INVESTIGATING
12 days ago - at 11/02/2026 04:03PM
We are currently investigating this issue.
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