Tenant provisioning outage

We can confirm that the issue with tenant provisioning is now resolved for all regions. If you notice any issue going forward, please do not hesitate to reach out to us.

We apologize for the inconvenience caused by this and thank you for your patience.

We would like to inform you that the issue with installations is fixed now for North Europe, United Kingdom, and Germany regions.

We're pleased to inform you that a fix has been implemented in the Japan and Australia regions. Customers can now perform installations in their respective data centers. If you encounter any issues moving forward, please don't hesitate to reach out to us.

Additionally, we would like to let you know that this fix will be rolled out to other regions on the morning of October 6th (CET).

We’re happy to report that the root cause of the issue with tenant provisioning has been identified. The work item with the fix will be deployed as a part of the hotfix soon. We will keep you updated when it is rolled out.

We would like to note again that the issue affects only the installation process of LMS365. All tenants that have our application already installed are not affected by this incident.

We are continuing to investigate this issue.

We would like to inform you that tenant provisioning is not currently working in multiple regions. We are working to identify the root cause of the issue.

As of now, new installations of LMS365 cannot be performed. We apologize for the inconvenience.