Outage in LMS365
PDF Files fail to display in Course Player
Resolved MinorIncident Report
We are aware of an issue regarding PDF files failing to display in a Course.
We can confirm this is related to a known bug in SharePoint, and Microsoft is actively working to resolve the issue.
You can follow the discussion via the URL below. We will continue to update our status page as relevant information becomes available.
https://github.com/SharePoint/sp-dev-docs/issues/10180
Components affected
LMS365 North Europe LMS365 United States LMS365 Japan LMS365 Australia LMS365 Canada LMS365 United Kingdom LMS365 Germany LMS365 Government CloudTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/15/2025 01:14PM
We would like to let you know that we have implemented our own solution for this problem. The PDF viewer has now been updated to an embeddable version.
Please note that with this new player, there is no native support for downloading or printing files. To ensure everything works smoothly, we recommend clearing your cache and cookies before testing the updated viewer.
If you run into any further issues or have any questions, please don't hesitate to reach out to our support: team.https://helpcenter.zensai.com/hc/en-us/articles/14197648878237-How-to-contact-Zensai-Product-Support
Thank you for your understanding and patience!
IDENTIFIED
about 1 year ago - at 04/03/2025 03:50PM
We are aware of an issue regarding PDF files failing to display in a Course.
We can confirm this is related to a known bug in SharePoint, and Microsoft is actively working to resolve the issue.
You can follow the discussion via the URL below. We will continue to update our status page as relevant information becomes available.
https://github.com/SharePoint/sp-dev-docs/issues/10180
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