Outage in Lockstep Receivables

Cannot Login/Access Anytime Collect Site

Resolved Minor
May 22, 2020 - Started over 5 years ago - Lasted almost 2 years
Official incident page

Incident Report

Multiple users are reporting issues with not being able to log into Anytime Collect as well as not being able to reach the site altogether. Our Engineering is currently investigating the cause of the issue and will provide an update on the cause of the issue, once located. If you are having any issues logging into the system, please reach out to our support team via the chat bubble and we will log a ticket for you and alert you when the issue has been resolved.

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Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 05/22/2020 01:18PM

This issue is now resolved. Engineering has notated that there was an issue with the Azure Resource Scaling Mechanism. If you notice any further issues, please reach out to our support team via the chat bubble.

MONITORING over 5 years ago - at 05/22/2020 12:53PM

Our Engineering team has confirmed that the site is back up and operational. Please access the system and navigate through the system as normal. If you encounter any issues, please reach out to support via the chat bubble for immediate assistance.

INVESTIGATING over 5 years ago - at 05/22/2020 12:12PM

We are continuing to investigate this issue.

INVESTIGATING over 5 years ago - at 05/22/2020 12:09PM

Multiple users are reporting issues with not being able to log into Anytime Collect as well as not being able to reach the site altogether. Our Engineering is currently investigating the cause of the issue and will provide an update on the cause of the issue, once located. If you are having any issues logging into the system, please reach out to our support team via the chat bubble and we will log a ticket for you and alert you when the issue has been resolved.

Latest Lockstep Receivables outages

Microsoft outage - almost 5 years ago
March 2021 Release - almost 5 years ago
Manual emails including reply emails from Anytime Collect not sending as expected - about 5 years ago
Worker Role Delay - Automated Processes May Be Delayed - about 5 years ago
Microsoft Azure Issue Identified - Degraded Worker Role Performance Possible - over 5 years ago

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