Outage in Login.gov

Login.gov Customer Support Phone Line Unavailable

Resolved Major
April 07, 2024 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Impact: Moderate - Customer support functionality is unavailable via phone line The Login.gov Contact Center phone line is currently unavailable and we are currently investigating. Login.gov users are able to submit help desk tickets using the online form at https://login.gov/contact Login.gov will continue to function normally during this window. Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 04/08/2024 02:35AM

This incident has been resolved.

MONITORING about 1 year ago - at 04/08/2024 02:02AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 04/07/2024 11:39PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 04/07/2024 08:45PM

Impact: Moderate - Customer support functionality is unavailable via phone line

The Login.gov Contact Center phone line is currently unavailable and we are currently investigating. Login.gov users are able to submit help desk tickets using the online form at https://login.gov/contact

Login.gov will continue to function normally during this window.

Partners may submit any questions or concerns through our Partner Support system: https://logingov.zendesk.com/

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