Outage in Login.gov

Degraded SMS delivery

Resolved Minor
November 20, 2024 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered. Other two factor authentication mechanisms, such as authenticator application (TOTP) or backup codes, should be unaffected. The team is working to identify the cause and resolve it. We will provide an update here when more information is available.
Components affected
Login.gov Login (secure.login.gov)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/20/2024 09:40PM

SMS delivery issues have normalized and this incident has been resolved.

MONITORING 5 months ago - at 11/20/2024 07:59PM

We are seeing issues with SMS delivery resolving. We will continue to monitor and keep this incident updated.

IDENTIFIED 5 months ago - at 11/20/2024 07:16PM

We are currently investigating an elevated error rate with our text messaging provider. Two factor codes or phone verification codes delivered by SMS may return errors or fail to be delivered.

Other two factor authentication mechanisms, such as authenticator application (TOTP) or backup codes, should be unaffected.

The team is working to identify the cause and resolve it. We will provide an update here when more information is available.

Latest Login.gov outages

Partial SMS delivery failures for AT&T customers in the United States - 2 months ago
Partial outage for Identity Verification - 3 months ago
Login.gov services unavailable - 3 months ago
Partial System Outage - 3 months ago
Outage for In-Person Identity Verification - 5 months ago

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