Outage in Login.gov

Outage for Identity Verification

Resolved Major
August 22, 2025 - Started 17 days ago - Lasted about 6 hours
Official incident page

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Outage Details

Users will be unable to go through the identity proofing process at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process. All other services, including single sign-on and authentication, are functioning normally at this time. We will provide an update as soon as more information is available.
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 08/22/2025 10:12AM

The situation has been resolved. Identity proofing services are now available.

INVESTIGATING 17 days ago - at 08/22/2025 04:00AM

Users will be unable to go through the identity proofing process at this time due to issues with one of our proofing vendors. Users may encounter timeouts or errors as they try to complete the proofing process.

All other services, including single sign-on and authentication, are functioning normally at this time. We will provide an update as soon as more information is available.

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