Outage in LogMeIn

GoTo Connect - Voice experience not available

Resolved Major
December 06, 2024 - Started about 1 month ago - Lasted 18 minutes
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Connect customers may be not seeing the voice experience within the GoTo App. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/06/2024 01:31PM

We have confirmed that the issue has been resolved and that all systems are 100% operational. Please reload the GoTo App if you still experience this issue.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 1 month ago - at 12/06/2024 01:23PM

Our engineers have corrected the issue and we are confirming that all services are functional.

A reload of the GoTo App is necessary for customers who still do not see the Voice experience (Phone tab).

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 1 month ago - at 12/06/2024 01:20PM

Our engineers have identified the issue and are now actively working towards a resolution. Customers affected by this should reload the GoTo App to correct this issue.

We will provide another update shortly.

INVESTIGATING about 1 month ago - at 12/06/2024 01:17PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 12/06/2024 01:15PM

We are actively investigating reports that some GoTo Connect customers may be not seeing the voice experience within the GoTo App.

Our engineers are working to identify the issue and will provide another update shortly.

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