Outage in Loop Returns

Rebound Label Generation Failures

Resolved Minor
March 19, 2024 - Started about 1 year ago - Lasted about 2 hours

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Outage Details

We're reporting Rebound label generation failures from our upstream service. We are following the issue and will investigate a remediation once that issue has been resolved.
Components affected
Loop Returns Returns Portal Loop Returns 3rd Party Integrations
Latest Updates ( sorted recent to last )
about 1 year ago - at 03/19/2024 05:21PM

We're reporting Rebound label generation failures from our upstream service. We are following the issue and will investigate a remediation once that issue has been resolved.

Latest Loop Returns outages

Login page down for some merchants due to Auth0 incident - about 1 month ago
Returns unable to be created - about 2 months ago
Errors During Order Lookups - about 2 months ago
Intermittent issues when logging in to Loop admin - 2 months ago
Canada Post Label Generation Issues - 3 months ago

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