Outage in Loop Returns

Returns unable to be created

Resolved Major
April 11, 2025 - Started 13 days ago - Lasted 23 minutes

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Outage Details

We are currently seeing an issue where order look up and return creation are not working.
Components affected
Loop Returns Returns Portal Loop Returns Admin Portal
Latest Updates ( sorted recent to last )
14 days ago - at 04/11/2025 02:50PM

We are currently seeing an issue where order look up and return creation are not working.

Latest Loop Returns outages

Login page down for some merchants due to Auth0 incident - 10 days ago
Errors During Order Lookups - 23 days ago
Intermittent issues when logging in to Loop admin - about 1 month ago
Canada Post Label Generation Issues - 2 months ago
Experiencing issue with Klaviyo notifications - 3 months ago

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