Outage in Loop Returns

Issues with store credit processing

Resolved Minor
September 11, 2025 - Started 5 days ago - Lasted about 1 hour

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Outage Details

We're looking into an issue with gift card and store credit processing.
Components affected
Loop Returns Admin Portal Loop Returns Returns API
Latest Updates ( sorted recent to last )
5 days ago - at 09/11/2025 05:09PM

We're looking into an issue with gift card and store credit processing.

5 days ago - at 09/11/2025 05:55PM

We have identified the issue and are implementing a fix. This issue is scoped to return processing on store credit outcomes for 3rd party (non Shopify) providers.

Latest Loop Returns outages

Admin layout issues - 25 days ago
Analytics Dashboards - Intermittent Disruptions - about 2 months ago
Increased Latency in Admin, Portal - about 2 months ago
Print label button not working on return status page - 2 months ago
Return Policy Zone Creation & Update Degraded - 2 months ago

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