Outage in Loop Returns
Issues with store credit processing
Resolved Minor
September 11, 2025 - Started 7 months ago
- Lasted about 1 hour
Incident Report
We're looking into an issue with gift card and store credit processing.
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Latest Updates ( sorted recent to last )
7 months ago - at 09/11/2025 05:09PM
We're looking into an issue with gift card and store credit processing.
7 months ago - at 09/11/2025 05:55PM
We have identified the issue and are implementing a fix. This issue is scoped to return processing on store credit outcomes for 3rd party (non Shopify) providers.
Latest Loop Returns outages
POS Locations Unable to Accept In-Store Returns - 2 days ago
Some returns unable to be created - 11 days ago
Intermittent admin login issues - 17 days ago
Seeing failures from a third party system impacting order lookup - about 1 month ago
Admin workflows page inaccessible - about 1 month ago
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