Outage in Loop Returns
Some returns unable to be created
Resolved Minor
March 31, 2026 - Started 27 days ago
- Lasted about 7 hours
Incident Report
Summary AI Generated
Loop Returns experienced an issue where some merchants were unable to submit returns, specifically affecting exchanges through the Returns Portal. The incident lasted 6.6 hours and was classified as minor severity. The service team investigated the problem, though no resolution details were provided in the available updates.
We're seeing an issue where some merchants are experiencing returns unable to submit. It seems to be related specifically to exchanges, but are currently investigating.
Components affected
Loop Returns Returns PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
27 days ago - at 03/31/2026 04:15PM
We're seeing an issue where some merchants are experiencing returns unable to submit. It seems to be related specifically to exchanges, but are currently investigating.
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