Outage in Loop Returns
Split-fulfillment returns with package-protection-like products, such as Protect+ unable to be submitted
Resolved Minor
April 29, 2026 - Started 5 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Loop Returns experienced an issue where customers could not submit returns for split-fulfillment orders containing package protection products like Protect+ through the returns portal. The incident lasted 2.2 hours and was resolved by reverting a recent code change that was identified as the root cause.
We have identified an edge case where split-fulfillment returns with package-protection-like products, such as Protect+ are unable to be submitted in the returns portal. We are currently investigating to determine impact and root cause.
Components affected
Loop Returns Returns PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
5 days ago - at 04/29/2026 06:37PM
We have identified an edge case where split-fulfillment returns with package-protection-like products, such as Protect+ are unable to be submitted in the returns portal. We are currently investigating to determine impact and root cause.
5 days ago - at 04/29/2026 06:54PM
We are still investigating.
5 days ago - at 04/29/2026 07:11PM
We are still investigating - we have identified a potential root cause and are validating this.
5 days ago - at 04/29/2026 07:29PM
Still investigating .
5 days ago - at 04/29/2026 07:58PM
We determined our initial potential root cause was not the correct one. We are confirming a different potential root cause by rolling back a recent code change.
5 days ago - at 04/29/2026 08:18PM
The code revert is being deployed.
Latest Loop Returns outages
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POS Locations Unable to Accept In-Store Returns - 25 days ago
Some returns unable to be created - about 1 month ago
Intermittent admin login issues - about 1 month ago
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