Outage in Loop Returns
SEKO is experiencing a widespread issue with Australia Post
Resolved Minor
July 08, 2026 - Started 9 days ago
- Lasted about 13 hours
Incident Report
Summary AI Generated
**Summary:** SEKO experienced a widespread issue with their Australia Post integration, causing return labels to generate an "article not found" error and resulting in customers being turned away at drop-off locations. The issue was isolated within SEKO's systems and lasted approximately 13 hours. Loop Returns engaged SEKO's support team via an open ticket and awaited confirmation of resolution.
SEKO is currently experiencing a widespread issue with Australia Post where customers are being turned away because their label is returning an error (article not found).
We are reaching out to their support team for additional details.
We are reaching out to their support team for additional details.
Components affected
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Latest Updates ( sorted recent to last )
9 days ago - at 07/08/2026 11:25PM
SEKO is currently experiencing a widespread issue with Australia Post where customers are being turned away because their label is returning an error (article not found).
We are reaching out to their support team for additional details.
9 days ago - at 07/09/2026 02:02AM
We have no new details to report. Because this issue is entirely isolated within Seko's system, we cannot track its progress internally. We have an open support ticket with their team and are awaiting a response.
Our next update on this page will be posted when Seko support updates our ticket with actionable information, or we receive confirmation that service has been restored.
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