Outage in Loop Returns
3rd Party Bleckmann Labels Failing
Resolved Major
July 09, 2026 - Started 9 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Bleckmann's BRP/OM6 API experienced an outage on their Netherlands infrastructure, causing all label generation requests from Loop Returns to time out for approximately 2 hours. The issue was confirmed to be entirely on Bleckmann's end, leaving Loop without the ability to generate labels for affected returns during that period. Service recovered once Bleckmann restored their systems, with Loop subsequently reprocessing any failed label requests.
We're currently investigating as to why Bleckmann labels are failing, at first glance it looks like the Bleckmann APIs are down.
Components affected
Loop Returns 3rd Party IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
9 days ago - at 07/09/2026 01:41PM
We're currently investigating as to why Bleckmann labels are failing, at first glance it looks like the Bleckmann APIs are down.
9 days ago - at 07/09/2026 01:49PM
All requests to Bleckmann BRP/OM6 (labels) API are timing out which indicates it's an issue on the Bleckmann system.
We have reached out to the Bleckmann team to ask for a resolution and estimated timelines.
9 days ago - at 07/09/2026 02:29PM
We've confirmed with Bleckmann that the outage is on their infrastructure (Netherlands), not Loop.
As label generation relies on their BRP/OM6 API, there's no fix available from our end - resolution depends on Bleckmann restoring service.
We're staying in close contact and pushing for a timeline, and will update here as soon as we hear back.
9 days ago - at 07/09/2026 02:55PM
We're seeing signs of recovery, labels are being generated successfully.
Once we've got confirmation from Bleckmann that the system is fully recovered we will proceed with reprocessing any failed label requests.
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