Outage in Loop Returns
Customer Portal Access
Resolved Major
May 19, 2026 - Started 2 days ago
- Lasted 8 minutes
Incident Report
Summary AI Generated
Loop Returns experienced an API access issue that prevented customers from using the Customer Portal. The incident affected the Returns Portal, Admin Portal, Returns API, and 3rd Party Integrations for 8 minutes. The team identified the root cause and began remediation to restore service.
We have investigated & identified an issue related to API access from Loop's Customer Portal. We are beginning remediation - updates to come shortly.
Components affected
Loop Returns Returns API Loop Returns 3rd Party Integrations Loop Returns Returns Portal Loop Returns Admin PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
2 days ago - at 05/19/2026 09:33PM
We have investigated & identified an issue related to API access from Loop's Customer Portal. We are beginning remediation - updates to come shortly.
Latest Loop Returns outages
EasyPost USPS Labels Failing - 6 days ago
Split-fulfillment returns with package-protection-like products, such as Protect+ unable to be submitted - 22 days ago
Label gen failing for Ship by Loop merchants using USPS Ship - about 1 month ago
Carrier Integration Delays - Royal Mail - about 1 month ago
POS Locations Unable to Accept In-Store Returns - about 1 month ago
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