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Outage in Loop Returns

EasyPost USPS Labels Failing

Resolved Minor
May 15, 2026 - Started 2 days ago - Lasted about 5 hours

Incident Report

Summary AI Generated

USPS labels were failing address validation in the Loop Returns service, affecting both the Returns Portal and Admin Portal. The issue was identified and resolved within 48 minutes.

USPS Labels are failing address validation. The issue has been identified.

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Latest Updates ( sorted recent to last )
2 days ago - at 05/15/2026 03:55PM

USPS Labels are failing address validation. The issue has been identified.

2 days ago - at 05/15/2026 04:44PM

The incident has been resolved and all labels will be retroactively generated.

2 days ago - at 05/15/2026 06:25PM

EasyPost USPS Account is Missing from some merchant accounts.

2 days ago - at 05/15/2026 06:44PM

USPS account will not be visible in the Loop admin. This will cause Loop to fallback to other carrier options if available or fail to generate labels. Issue has been identified and a remediation is in progress.

2 days ago - at 05/15/2026 06:52PM

Labels will fail to generate with USPS until the USPS account is readded.

2 days ago - at 05/15/2026 07:49PM

The issue has been clearly identified. USPS will be removed from the available carrier options upon visiting the Shipping page in the Loop admin. If you do not visit this page, the USPS carrier account is still in your Loop EasyPost account and USPS labels will still generate. Once a fix is deployed to prevent USPS account deletion you can visit the page. In the interim, avoid going to this page to prevent label generation errors. Any label generation errors will be remediated once a full fix is deployed.

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