Outage in Loop Returns
Carrier Integration Delays - Royal Mail
Resolved Minor
April 15, 2026 - Started 12 days ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
Loop Returns experienced API timeouts when communicating with Royal Mail's systems, causing delays in shipment label creation and real-time tracking updates for Royal Mail shipments processed through EasyPost. The issue affected the 3rd Party Integrations component and lasted 36 minutes. The engineering team escalated the matter to EasyPost for investigation and resolution.
We are currently investigating an issue affecting shipment processing with Royal Mail. Our systems are experiencing timeouts when communicating with Royal Mail's API, which may result in delays in label generation and shipment tracking updates.
Affected functionality:
- Shipment label creation via Royal Mail through EasyPost
- Real-time tracking updates for Royal Mail shipments
Our engineering team is actively monitoring and has escalated to EasyPost for further investigation.
Affected functionality:
- Shipment label creation via Royal Mail through EasyPost
- Real-time tracking updates for Royal Mail shipments
Our engineering team is actively monitoring and has escalated to EasyPost for further investigation.
Components affected
Loop Returns 3rd Party IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
12 days ago - at 04/15/2026 08:19PM
We are currently investigating an issue affecting shipment processing with Royal Mail. Our systems are experiencing timeouts when communicating with Royal Mail's API, which may result in delays in label generation and shipment tracking updates.
Affected functionality:
- Shipment label creation via Royal Mail through EasyPost
- Real-time tracking updates for Royal Mail shipments
Our engineering team is actively monitoring and has escalated to EasyPost for further investigation.
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