Outage in Loop Returns

Packing Slips Not Generating Correctly

Resolved Minor
September 24, 2025 - Started about 1 month ago - Lasted 2 days

Incident Report

We have noticed degraded behavior around alignment of elements in generated packing slips for some merchants. We are actively investigating a root cause.
Components affected
Loop Returns Returns Portal Loop Returns Admin Portal Loop Returns Returns API Loop Returns 3rd Party Integrations

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Latest Updates ( sorted recent to last )
about 1 month ago - at 09/24/2025 02:35PM

We have noticed degraded behavior around alignment of elements in generated packing slips for some merchants. We are actively investigating a root cause.

about 1 month ago - at 09/24/2025 03:02PM

We have identified an issue around combining shipping labels with packing slips, and we are now applying a fix.

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