Outage in Loop Returns
Seeing failures from a third party system impacting order lookup
Resolved Minor
March 09, 2026 - Started about 2 months ago
- Lasted 8 minutes
Incident Report
Summary AI Generated
Loop Returns experienced intermittent failures in order lookups due to issues with a third-party system, affecting the Returns Portal, Admin Portal, Returns API, and 3rd Party Integrations. The incident impacted only a small percentage of order lookups while all other Loop systems remained operational. The service disruption lasted 8 minutes before being resolved.
Loop is seeing intermittent issues with order lookups based on failures from a third-party system
Components affected
Loop Returns Returns Portal Loop Returns Admin Portal Loop Returns Returns API Loop Returns 3rd Party IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 2 months ago - at 03/09/2026 12:08PM
Loop is seeing intermittent issues with order lookups based on failures from a third-party system
about 2 months ago - at 03/09/2026 12:13PM
All other Loop systems are operational - this is only impacting a small percentage of order lookups.
Latest Loop Returns outages
Carrier Integration Delays - Royal Mail - 12 days ago
POS Locations Unable to Accept In-Store Returns - 18 days ago
Some returns unable to be created - 27 days ago
Intermittent admin login issues - about 1 month ago
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