Outage in Loop Returns
Issues Submitting Returns
Resolved Minor
June 10, 2026 - Started 12 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Loop Returns experienced an issue that prevented some items from loading on the customer portal and blocked some exchange submissions. The problem affected the Returns Portal for 1.6 hours. The team identified the root cause and deployed a fix, with ongoing monitoring of error rates to ensure resolution.
We've identified an issue which is preventing some items from loading on the customer portal and some exchanges from being submitted. The root cause is currently under investigation.
Components affected
Loop Returns Returns PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
12 days ago - at 06/10/2026 04:17PM
We've identified an issue which is preventing some items from loading on the customer portal and some exchanges from being submitted. The root cause is currently under investigation.
12 days ago - at 06/10/2026 05:37PM
We have identified the issue and are releasing a potential fix. We will monitor error rates once the fix is live.
12 days ago - at 06/10/2026 05:55PM
Our fix has been released and error rates have dropped. We will continue to monitor the situation.
12 days ago - at 06/10/2026 06:07PM
Errors have subsided. Tighter validation in a downstream service resulted in failures on some endpoints which populated items on the customer portal. That issue has been resolved and items should now load on the portal.
12 days ago - at 06/10/2026 06:28PM
While we have resolved the issue preventing items from loading on the portal, we have seen new error crop up for a subset of these orders as taxes are being calculated for exchanges. This prevents returns for this subset of orders from being submitted.
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