Outage in Loop Returns
New Returns not Searchable in Loop Returns Admin
Resolved Minor
June 27, 2026 - Started 21 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
**Loop Returns – New Returns Not Searchable in Admin (June 27, 2026 | ~1.8 hours)** A defect in Loop Returns prevented newly created returns from appearing in search results within the Loop Admin portal, impacting the Admin Portal, Returns API, 3rd Party Integrations, and Returns Portal. Returns were successfully created throughout the incident with no data loss. The root cause was identified and resolved by backfilling all affected returns into the searchable index, with progress being actively monitored.
Returns are being created successfully. New returns that are created are currently not searchable in the Loop Admin. We are investigating the cause.
Components affected
Loop Returns Admin Portal Loop Returns Returns API Loop Returns 3rd Party Integrations Loop Returns Returns PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
21 days ago - at 06/27/2026 06:10PM
Returns are being created successfully. New returns that are created are currently not searchable in the Loop Admin. We are investigating the cause.
21 days ago - at 06/27/2026 06:27PM
We are continuing to investigate the source of returns not being searchable. Again, returns are being created successfully.
21 days ago - at 06/27/2026 06:38PM
We've identified the issue that was preventing returns from becoming searchable. No data is lost, we are working on backfilling all missing returns into the searchable index.
21 days ago - at 06/27/2026 07:43PM
The backfilling of all returns from today into the searchable index has begun. We are monitoring the progress for this and will post another update shortly.
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