Cloud Telephony - Inbound call disruption in Australia

A fix was implemented at 22:02 UTC last night, and normal services were gradually restored afterward. We are currently investigating the root cause with Microsoft, but inbound Operator Connect calls to Australian numbers are now functioning correctly. If you are still experiencing issues, please contact us at servicedesk@loopup.com.

Although the underlying issue has been resolved, we have identified a further issue where Microsoft is not responding to inbound invites. Testing confirms this is isolated to Operator Connect calls.

We appreciate your patience and will provide further updates as soon as we have more information. If you have any immediate concerns, please contact us at servicedesk@loopup.com.

We believe we have identified the issue and are working with our internal teams to resolve it as quickly as possible. We're sorry for slowing you down today and appreciate your patience. If you have any questions, please contact us at servicedesk@loopup.com.

We've identified an issue affecting inbound calls in Australia, where some INVITE requests are not reaching our downstream SBC. The issue has been escalated to our Network Operations Team, and we are working to resolve it as quickly as possible.

We appreciate your patience and will provide further updates as soon as we have more information. If you have any immediate concerns, please contact us at servicedesk@loopup.com.