Outage in LoopUp
Calls to French Mobile Numbers
Resolved Minor
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Outage Details
We've identified an issue causing domestic call failures to certain French mobile numbers. The problem has been traced to our downstream carrier, and we're actively working with them to resolve it.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.
Components affected
LoopUp Europe, the Middle East and AfricaLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 03/31/2025 07:38AM
Further monitoring concludes that the incident is fully resolved and normal service has been restored. If you experience any further disruption, please contact servicedesk@loopup.com. Thank you for your patience and cooperation.
MONITORING
3 months ago - at 03/27/2025 05:58PM
The carrier has made corrective changes and we haven't observed any further failures. However, we acknowledge that French working hours have now concluded. If you encounter any new issues or require immediate assistance, please let us know by emailing support@loopup.com.
IDENTIFIED
3 months ago - at 03/27/2025 04:40PM
We've identified an issue causing domestic call failures to certain French mobile numbers. The problem has been traced to our downstream carrier, and we're actively working with them to resolve it.
We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at support@loopup.com.
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