Outage in LoopUp

Cloud Telephony - Admin Portal - Reporting Dashboard

Resolved Minor

March 05, 2026 - Started 8 days ago - Lasted 4 days
Official incident page

Incident Report

We have identified an issue impacting the "Reporting" area of the LoopUp One Portal. Customers accessing their reporting summary or call detail records may not be presented with any call data after the 13th of February, 2026. Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.

Components affected

LoopUp Admin Portal

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/09/2026 08:30AM

We believe that all CDR data has now been restored. Will continue to monitor performance closely. If you encounter any further issues, please contact us at servicedesk@loopup.com.

MONITORING 8 days ago - at 03/05/2026 08:46AM

We have identified an issue impacting the "Reporting" area of the LoopUp One Portal. Customers accessing their reporting summary or call detail records may not be presented with any call data after the 13th of February, 2026.

Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.

Latest LoopUp outages

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Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com) - 4 months ago

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Cloud Telephony - Intermittent load issues impacting the LoopUp Admin Portal (admin.loopup.com and one.loopup.com) - 5 months ago

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