Outage in LoopUp
Cloud Telephony - Admin Portal - Reporting Dashboard
Resolved MinorIncident Report
We have identified an issue impacting the "Reporting" area of the LoopUp One Portal. Customers accessing their reporting summary or call detail records may not be presented with any call data after the 13th of February, 2026.
Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 03/09/2026 08:30AM
We believe that all CDR data has now been restored. Will continue to monitor performance closely. If you encounter any further issues, please contact us at servicedesk@loopup.com.
MONITORING
about 2 months ago - at 03/05/2026 08:46AM
We have identified an issue impacting the "Reporting" area of the LoopUp One Portal. Customers accessing their reporting summary or call detail records may not be presented with any call data after the 13th of February, 2026.
Our teams are actively working to resolve this issue, and a fix has already been released. Call data will gradually start to populate for usage reports from the 13th of February. It's estimated that this sync may take a couple of days to complete. Thank you for your patience and understanding. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.
Latest LoopUp outages
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South Africa - Network Issue - about 2 months ago
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