Microsoft 365 service incident: impact on LoopUp services

Microsoft services appear to be slowly recovering. We’re seeing signs that email intake is starting to work again. Voice services have remained unaffected throughout.

We’re continuing to monitor the situation closely. If you need urgent support, please call us. Microsoft’s updates are at https://status.cloud.microsoft.

We’re aware of an ongoing service outage affecting a number of Microsoft 365 services.

We’ve run thorough tests across our platform, and LoopUp voice services appear to be unaffected. Inbound and outbound calling through our platform remains functional.

However, please note the following:

- Ticketing: Our email service is affected by the outage, so we may not receive tickets sent by email or LoopUp One. If you need help, please call us instead using the details below.

- Teams Admin Center: We’ve seen some disruption in the Teams Admin Center, particularly when making changes. We recommend holding any non-urgent configuration changes until Microsoft confirms the issue is resolved.

For the latest on the incident, please follow https://status.cloud.microsoft/

If you have any issues, please call one of our regional support numbers:
https://support.loopup.com/s/contact-support