Outage in LoopUp
Possible service disruption in South Korea and Israel
Resolved MinorIncident Report
We are currently experiencing issues in South Korea and Israel, where some inbound calls may fail to connect. We are working with the relevant upstream carrier as a matter of urgency to restore normal service.
We will provide further updates as more information becomes available. If you are experiencing issues, please contact servicedesk@loopup.com.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 03/20/2026 12:29PM
The issue affecting inbound calls in Hong Kong and Israel has now been fully resolved.
Testing and monitoring confirm that services are operating normally, with calls connecting as expected.
We will continue to monitor to ensure ongoing stability. If you experience any further issues, please contact servicedesk@loopup.com.
IDENTIFIED
6 days ago - at 03/20/2026 09:44AM
The carrier has identified the issue and applied a fix. This now needs to be implemented more widely across their network.
Initial testing has been successful, and calls are completing as expected. Please stand by while the fix is rolled out more broadly.
We will provide further updates as more information becomes available.
INVESTIGATING
6 days ago - at 03/20/2026 09:25AM
We are currently experiencing issues in South Korea and Israel, where some inbound calls may fail to connect. We are working with the relevant upstream carrier as a matter of urgency to restore normal service.
We will provide further updates as more information becomes available. If you are experiencing issues, please contact servicedesk@loopup.com.
Latest LoopUp outages
South Africa - Network Issue - 16 days ago
Cloud Telephony - Admin Portal - Reporting Dashboard - 21 days ago
Cloud Telephony - APAC - Call failures impacting outbound calling in China - about 2 months ago
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