Outage in LoopUp

Cloud Telephony - APAC - Call failures impacting outbound calling in China

Resolved Minor

January 27, 2026 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

We have identified an issue affecting outbound calling in China, where-in some Users may experience failures when making both domestic and international calls. This issue was caused by an incident impacting an in-country carrier, from approximately 15:00 local time (07:00 UTC). Services are now being gradually restored. We're sorry to be holding you up today and appreciate your patience. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.

Components affected

LoopUp Asia-Pacific

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/27/2026 04:49PM

We believe that all impacted service areas are now operational. Should you require additional information or wish to report a new issue, please contact our Support Team at servicedesk@loopup.com.

IDENTIFIED 3 months ago - at 01/27/2026 09:18AM

We have identified an issue affecting outbound calling in China, where-in some Users may experience failures when making both domestic and international calls. This issue was caused by an incident impacting an in-country carrier, from approximately 15:00 local time (07:00 UTC).

Services are now being gradually restored. We're sorry to be holding you up today and appreciate your patience. If you have any questions, our Support Team are available 24/7 at servicedesk@loopup.com.

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