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Outage in LoopUp

Cloud Telephony - Thailand Call Disruption

Resolved Minor
June 12, 2025 - Started 8 months ago - Lasted about 11 hours
Official incident page

Incident Report

We’ve received reports of call failures affecting some users in Thailand. SBC traces show that the calls are not reaching our network. We’ve engaged our partner carrier to investigate and clarify the root cause. The extent of the issue is not yet known, and further testing is currently underway. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.
Components affected
LoopUp Asia-Pacific

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 06/12/2025 08:11PM

The issue was identified and resolved earlier today by our partner carrier. Initial tests are showing positive results, and services appear to be operating normally.

We are continuing to monitor. If you experience any further issues, please contact us at servicedesk@loopup.com.

IDENTIFIED 8 months ago - at 06/12/2025 09:36AM

We’ve received reports of call failures affecting some users in Thailand. SBC traces show that the calls are not reaching our network. We’ve engaged our partner carrier to investigate and clarify the root cause. The extent of the issue is not yet known, and further testing is currently underway. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.

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