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Outage in LucidLink

Release 3.3.7372 - macOS connectivity issues

Resolved Minor
October 06, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We published a release today (3.3.7372) and had reports that users were unable to reconnect to their filespace following the update. As such, we have pulled the release from our website while we investigate what has caused this. This appears to affect macOS only and only certain configurations. The advice for anyone affected is to follow the steps below: 1. Quit the LucidLink application completely 2. Download the previous release from our website, which is now the latest public release: https://www.lucidlink.com/download/new-ll-latest/macos/stable/ 3. Delete `/Applications/LucidLink.app` Please note, this does not delete or affect any data in your filespace. 4. Install from the `lucidlink-3.3.7297.pkg` 5. Reconnect to your filespace. If you have any issues, please raise a support ticket with us.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/06/2025 01:03PM

We published a release today (3.3.7372) and had reports that users were unable to reconnect to their filespace following the update. As such, we have pulled the release from our website while we investigate what has caused this. This appears to affect macOS only and only certain configurations. The advice for anyone affected is to follow the steps below:

1. Quit the LucidLink application completely
2. Download the previous release from our website, which is now the latest public release: https://www.lucidlink.com/download/new-ll-latest/macos/stable/
3. Delete `/Applications/LucidLink.app`
Please note, this does not delete or affect any data in your filespace.
4. Install from the `lucidlink-3.3.7297.pkg`
5. Reconnect to your filespace.

If you have any issues, please raise a support ticket with us.

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