Outage in Lunar
Face ID Login Problem on iOS
Resolved Minor
March 11, 2025 - Started 12 months ago
- Lasted about 2 hours
Incident Report
We are currently experiencing an issue with the latest version of our app on iOS that is preventing some customers from logging in using Face ID.
Our team is working on a fix, but in the meantime, you can regain access by turning off Face ID for Lunar in your phone’s settings:
Settings > Apps > Lunar > Turn off Face ID
We will keep you updated as we gather more information.
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Latest Updates ( sorted recent to last )
IDENTIFIED
12 months ago - at 03/11/2025 05:48PM
We have implemented a fix and are now waiting for Apple to review our request. Once approved, customers will be able to install the new update to resolve the issue.
At this time, the update has not yet been approved, but we are awaiting confirmation.
IDENTIFIED
12 months ago - at 03/11/2025 05:00PM
We are currently experiencing an issue with the latest version of our app on iOS that is preventing some customers from logging in using Face ID.
Our team is working on a fix, but in the meantime, you can regain access by turning off Face ID for Lunar in your phone’s settings:
Settings > Apps > Lunar > Turn off Face ID
We will keep you updated as we gather more information.
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