Outage in Lunar
Potential Top-Up Failures
Resolved Minor
May 12, 2025 - Started 11 months ago
- Lasted 2 days
Incident Report
We are currently experiencing an issue with our top-up service.
This means customers may encounter failures when trying to top up their Lunar account using different payment methods.
We're actively investigating the issue and will keep you updated as soon as we make progress.
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Latest Updates ( sorted recent to last )
IDENTIFIED
11 months ago - at 05/14/2025 08:11AM
We are observing a recurrence of this issue and are reopening it for further investigation.
This means customers may encounter failures when trying to top up their Lunar account using different payment methods.
We're actively investigating the issue and will keep you updated as soon as we make progress.
RESOLVED
11 months ago - at 05/12/2025 01:50PM
We’ve identified the issue affecting our top-up service and successfully implemented a fix. Top-up transactions are now processing normally across all payment methods.
We apologize for the downtime.
INVESTIGATING
11 months ago - at 05/12/2025 12:29PM
We are currently experiencing an issue with our top-up service.
This means customers may encounter failures when trying to top up their Lunar account using different payment methods.
We're actively investigating the issue and will keep you updated as soon as we make progress.
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