Outage in Lunar

Potential Top-Up Failures

Resolved Minor
May 12, 2025 - Started about 1 month ago - Lasted 2 days

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Outage Details

We are currently experiencing an issue with our top-up service. This means customers may encounter failures when trying to top up their Lunar account using different payment methods. We're actively investigating the issue and will keep you updated as soon as we make progress.
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 month ago - at 05/14/2025 08:11AM

We are observing a recurrence of this issue and are reopening it for further investigation.

This means customers may encounter failures when trying to top up their Lunar account using different payment methods.

We're actively investigating the issue and will keep you updated as soon as we make progress.

RESOLVED about 1 month ago - at 05/12/2025 01:50PM

We’ve identified the issue affecting our top-up service and successfully implemented a fix. Top-up transactions are now processing normally across all payment methods.

We apologize for the downtime.

INVESTIGATING about 1 month ago - at 05/12/2025 12:29PM

We are currently experiencing an issue with our top-up service.

This means customers may encounter failures when trying to top up their Lunar account using different payment methods.

We're actively investigating the issue and will keep you updated as soon as we make progress.

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