Outage in Lunar

Help & Support (contact center) is currently unavailable

Resolved Major
October 22, 2025 - Started about 10 hours ago - Lasted about 1 hour

Incident Report

Our third-party vendor is currently experiencing an outage. As a result, the Help & Support section in the app is temporarily unavailable, which means you won’t be able to find our phone number or chat with us through the app. If you need urgent assistance, please contact our customer support at +45 7060 5454. Otherwise, we recommend trying again later, or follow this statuspage for updates. We’ll share more information as soon as it becomes available.

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Latest Updates ( sorted recent to last )
MONITORING about 10 hours ago - at 10/22/2025 10:59AM

The issue has now been identified, and a fix has been successfully implemented.

Customers can now once again reach us through the app, and we will continue to monitor the situation to ensure stability.

INVESTIGATING about 10 hours ago - at 10/22/2025 10:51AM

Our third-party vendor is currently experiencing an outage.

As a result, the Help & Support section in the app is temporarily unavailable, which means you won’t be able to find our phone number or chat with us through the app.

If you need urgent assistance, please contact our customer support at +45 7060 5454. Otherwise, we recommend trying again later, or follow this statuspage for updates.

We’ll share more information as soon as it becomes available.

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