Outage in Lunar

Phone Support Temporarily Unavailable

Resolved Major
December 02, 2025 - Started about 1 month ago - Lasted about 1 hour

Incident Report

We are currently experiencing issues with our phone provider, which means that customers are unable to reach our support team by phone. We are in close dialogue with our provider to investigate the issue and will provide updates here as soon as more information becomes available. In the meantime, you are always welcome to contact us via the chat function in the app or by e-mail at support@lunar.app

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 12/02/2025 09:24AM

We are currently experiencing issues with our phone provider, which means that customers are unable to reach our support team by phone.

We are in close dialogue with our provider to investigate the issue and will provide updates here as soon as more information becomes available.

In the meantime, you are always welcome to contact us via the chat function in the app or by e-mail at support@lunar.app

Latest Lunar outages

Issues with our chat function - 6 days ago
Issues with International Transfers - about 1 month ago
Problems with 'Help & Support' for Android users - 2 months ago
Help & Support (contact center) is currently unavailable - 3 months ago
Help & Support (contact center) is currently unavailable - 3 months ago

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