Outage in Luno

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Resolved Minor
January 28, 2025 - Started 6 months ago - Lasted 3 days
Official incident page

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Outage Details

The 29th of January 2025 and the 30th of January 2025 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 31st of January 2025. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed normally according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 29hb Januari 2025 dan 30hb Januari 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 31hb Januari 2025.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 01/31/2025 06:35AM

Withdrawals are now being processed as scheduled. Thank you

INVESTIGATING 6 months ago - at 01/28/2025 02:13AM

The 29th of January 2025 and the 30th of January 2025 are public holidays in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until 31st of January 2025.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed normally according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

29hb Januari 2025 dan 30hb Januari 2025 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 31hb Januari 2025.

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