Outage in Luno
Delayed Withdrawals In Kenya
Resolved MinorIncident Report
We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected.
Our team is actively working with the provider to resolve this as quickly as possible.
We appreciate your patience and will provide updates as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 04/27/2026 01:04PM
The issue has been confirmed as resolved by our 3rd party
IDENTIFIED
about 1 month ago - at 04/17/2026 01:00PM
We are still working with our payment provider to resolve the issue affecting withdrawals in Kenya. Progress is ongoing, but the issue has not yet been fully resolved.
We continue to monitor the situation closely and will share further updates as soon as more information becomes available. Thank you for your continued patience.
IDENTIFIED
about 1 month ago - at 04/13/2026 06:45AM
Our payment provider is currently working on resolving the issue affecting withdrawals in Kenya. We are continuing to work closely with them and monitoring progress.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
IDENTIFIED
about 2 months ago - at 04/09/2026 09:53AM
We are currently experiencing an issue affecting withdrawals for customers in Kenya due to a disruption with one of our payment providers. As a result, some withdrawal requests may fail or not be processed as expected.
Our team is actively working with the provider to resolve this as quickly as possible.
We appreciate your patience and will provide updates as more information becomes available.
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