Outage in Luno
Malaysia SMS OTP delays
Minor
April 10, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's.
We are currently working on the issue both internally and with our SMS provider.
PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying
Latest Updates ( sorted recent to last )
IDENTIFIED
about 23 hours ago - at 04/10/2026 12:55PM
We have made some adjustments to our SMS OTP service in conjunction with our SMS provider. We will monitor the results over the weekend.
We appreciate your patience in the matter.
IDENTIFIED
1 day ago - at 04/10/2026 08:36AM
We are aware of an issue where Malaysian customers are seeing delays when receiving SMS OTP's.
We are currently working on the issue both internally and with our SMS provider.
PLEASE NOTE - It can take up to 5 minutes for an SMS OTP to be received. Please allow time for the SMS OTP to be received before re-trying
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