Outage in LuxSci

WebMail issue

Resolved Major
November 13, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue with our Shared WebMail service. We will update this notice once it has been resolved.
Components affected
LuxSci Shared WebMail
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/13/2023 06:35PM

An issue with one of our WebMail servers caused email to be unavailable to users who were logged into the affected WebMail server. The issue was investigated by our operations team and diagnosed as a database issue on the server. The database issue was resolved, and the server is now responding properly. A fix was put in place to prevent the database issue from recurring.

INVESTIGATING about 1 year ago - at 11/13/2023 05:42PM

We are currently investigating an issue with our Shared WebMail service. We will update this notice once it has been resolved.

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