Outage in Macabacus

Authentication & Admin Console Issues

Resolved Major

October 17, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this issue—thank-you for your patience.

Components affected

Macabacus Website Macabacus User authentication Macabacus Recurly

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/17/2023 10:37PM

This incident has been resolved. The root cause of the incident was a partial outage at Recurly, our 3rd party subscription management API.

INVESTIGATING over 2 years ago - at 10/17/2023 08:17PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 10/17/2023 08:03PM

We are currently investigating this issue—thank-you for your patience.

Latest Macabacus outages

Hosting Provider Outage Affecting Website Access - 7 months ago

Admin Console Down - about 1 year ago

Authentication and Admin Console Issues - almost 2 years ago

Authentication and Admin Console Issues - about 2 years ago

User Authentication - over 3 years ago

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