Outage in Macquarie University IT

Incident - Service Unavailable: Library Resources; MultiSearch, EZProxy, Leganto

Resolved Major

June 05, 2025 - Started 11 months ago - Lasted 14 days
Official incident page

Incident Report

Library Resources including MultiSearch, EZProxy, and Leganto are currently Unavailable. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0189465 Services Affected: Library Resources including MultiSearch, EZProxy, and Leganto Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/20/2025 02:52AM

This incident has been resolved.

MONITORING 11 months ago - at 06/06/2025 01:05AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 11 months ago - at 06/05/2025 11:38PM

Library Resources including MultiSearch, EZProxy, and Leganto are currently Unavailable.

We are working to resolve this and apologise for any inconvenience caused.

OneHelp Reference Number: INC0189465
Services Affected: Library Resources including MultiSearch, EZProxy, and Leganto
Impact: Staff/Students

For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email onehelp@mq.edu.au

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