Outage in Magnus Health
Delay in Async Job Processing
Resolved MinorIncident Report
Summary AI Generated
Magnus Health experienced a delay in async job processing beginning August 14, which slowed but did not fully stop background job execution over a 68-hour period. The issue impacted users' ability to create groups, build reports, and generate Magnus 911 cards within the Secure Application. The incident was resolved on August 17, with async jobs confirmed to be processing at expected speeds.
As of 8/14, we identified a delay in our async job processing. We have found that the async jobs are still processing, yet at a slower rate. This delay in processing will impact your ability to create groups, build reports and Magnus 911 cards. We have taken the steps to allow the syncs to process, and we are actively monitoring this issue. We appreciate your patience and will provide an update as soon as the async jobs are processing at the expected speed.
Components affected
Magnus Health Secure ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/17/2026 05:57PM
As of 8/17, the async job delays have been resolved, and are now processing as expected. If you notice any delays with certain actions within your Magnus account, such as building reports, 911 cards, or groups, please submit a ticket through our Community for further assistance. Thank you for your patience as we worked to resolve this issue.
MONITORING
10 days ago - at 08/14/2026 09:40PM
As of 8/14, we identified a delay in our async job processing. We have found that the async jobs are still processing, yet at a slower rate. This delay in processing will impact your ability to create groups, build reports and Magnus 911 cards. We have taken the steps to allow the syncs to process, and we are actively monitoring this issue. We appreciate your patience and will provide an update as soon as the async jobs are processing at the expected speed.
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