Outage in Magnus Health
Site Slowness and Time Out Errors
Resolved MinorIncident Report
Summary AI Generated
On September 22, 2026, Magnus Health experienced a 2.6-hour incident where some customers encountered site slowness and timeout errors across multiple areas of the Secure Application. The development team performed system maintenance around 2:00 PM ET to address the performance degradation. The incident was fully resolved by 4:24 PM ET, with users advised to log out and back in to restore normal load times.
We are currently investigating an issue impacting some of our customers, causing them to experience site slowness or receive timeout errors when attempting to take action in multiple areas within the Magnus system. We are investigating this issue as a top priority and will provide updates as soon as we are able.
As a workaround until this issue is resolved, if you are experiencing difficulty loading your students' health information please log out of Magnus and log back in. You may see an improvement in speed at that time. We apologize for any inconvenience.
Components affected
Magnus Health Secure ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/22/2026 08:24PM
This incident has been resolved.
MONITORING
5 days ago - at 09/22/2026 06:31PM
As of 2pm ET today, our development team has performed system maintenance to improve site speed. Please log out and back into Magnus to experience an improvement in site load times. We are actively monitoring this issue to ensure that site speed is back at the expected level. We will provide an update once we've confirmed that this issue is resolved. Thank you for your patience as we work to resolve this issue.
INVESTIGATING
5 days ago - at 09/22/2026 05:47PM
We are currently investigating an issue impacting some of our customers, causing them to experience site slowness or receive timeout errors when attempting to take action in multiple areas within the Magnus system. We are investigating this issue as a top priority and will provide updates as soon as we are able.
As a workaround until this issue is resolved, if you are experiencing difficulty loading your students' health information please log out of Magnus and log back in. You may see an improvement in speed at that time. We apologize for any inconvenience.
Latest Magnus Health outages
Delay in Async Job Processing - about 1 month ago
Veracross Integration Sync Disruption - 4 months ago
Delay in Integration Sync Processing - 5 months ago
Partial Service Disruption - 11 months ago
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