Outage in MailChannels
Slow SMTP Transactions for Inbound Filtering
Resolved Major
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Outage Details
We have been alerted to slow SMTP transactions on the Inbound Filtering system. We are working to identify the source of the problem.
Components affected
MailChannels SMTP ServiceLatest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 02/04/2025 04:54AM
This incident has been resolved.
MONITORING
4 months ago - at 02/04/2025 04:33AM
New database nodes are online, and connections are balanced. SMTP transaction duration is dropping. We are continuing to monitor the issue.
IDENTIFIED
4 months ago - at 02/04/2025 04:17AM
We have identified a potential cause of the delay as an overloaded database node. We are rebalancing connections to the database, and adding more nodes.
INVESTIGATING
4 months ago - at 02/04/2025 04:01AM
We have been alerted to slow SMTP transactions on the Inbound Filtering system. We are working to identify the source of the problem.
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