Outage in Mailprotector

User sync error from Microsoft 365 domains

Resolved Minor
May 01, 2023 - Started over 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

Mailprotector is aware of an issue with Microsoft 365 causing user sync errors. The error "Invalid response from Microsoft Graph API: 401" concerns an advisory posted in the Microsoft 365 Admin Center of affected domains. The error will continue every hour when the user sync runs against Microsoft Graph API. Partners can disable the automatic user sync until Microsoft resolves the issue to prevent the continued error alert.
Components affected
Mailprotector Service Announcements

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/02/2023 07:10PM

User sync errors to Microsoft Graph have been resolved.

MONITORING over 2 years ago - at 05/01/2023 07:54PM

Mailprotector is aware of an issue with Microsoft 365 causing user sync errors. The error "Invalid response from Microsoft Graph API: 401" concerns an advisory posted in the Microsoft 365 Admin Center of affected domains.

The error will continue every hour when the user sync runs against Microsoft Graph API. Partners can disable the automatic user sync until Microsoft resolves the issue to prevent the continued error alert.

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