Outage in Mailprotector

CloudMail web UI displaying error when sending email

Resolved Minor
May 30, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Need to monitor Mailprotector outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Mailprotector, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue with the CloudMail webmail UI displaying "an error occurred during sending the message" despite the email sending successfully. The UI may save the sent email to the Drafts folder. An optional workaround is to use webmail2.cloudmail.email
Components affected
Mailprotector CloudMail Hosted Email
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/30/2023 09:15PM

The error displayed after sending emails from the CloudMail web UI is resolved.

Messages sent from CloudMail were being delayed just enough to the outbound gateway to cause the error in the webmail UI. Mail flow was handled more gracefully on the backend. The team will continue to monitor the handoff between CloudMail and the outbound gateway through May 31.

INVESTIGATING over 1 year ago - at 05/30/2023 08:06PM

We are investigating an issue with the CloudMail webmail UI displaying "an error occurred during sending the message" despite the email sending successfully. The UI may save the sent email to the Drafts folder.

An optional workaround is to use webmail2.cloudmail.email

Latest Mailprotector outages

Deferred emails to Prodigy-protected and Rackspace-hosted domains - 10 days ago
Bracket encryption from CloudFilter - about 2 months ago
Deferred or bounced email to AT&T and Yahoo services - about 2 months ago
Emails to be quarantine unavailable - 3 months ago
AWS S3 outage causing Shield mail flow problem - 3 months ago

Be the first to know when Mailprotector and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE