Outage in Mailprotector
Quarantined emails queued due to AWS issue
Resolved MajorIncident Report
AWS is experiencing service issues that are impacting CloudFilter's quarantine. Emails destinated for the quarantine are queued. Emails passing filtering are being delivered to the destination recipients. Only quarantined emails are affected.
You can follow the AWS updates at https://health.aws.amazon.com/health/status
Components affected
Mailprotector CloudFilter and SafeSend Email SecurityNeed to monitor Mailprotector outages?
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/20/2025 11:09PM
Quarantine queues are continuing recovery and services appear to be operating as expected. We will monitor the AWS status through the morning.
MONITORING
6 days ago - at 10/20/2025 09:19PM
Quarantine services are beginning to recover. We continue to monitor the progress reported by AWS and the recovery of queues and services affected by the outage.
IDENTIFIED
6 days ago - at 10/20/2025 08:26PM
The Mailprotector Console is back online. Quarantined emails continue to be queued and "good" emails are delivering to recipient servers.
IDENTIFIED
6 days ago - at 10/20/2025 08:13PM
The Mailprotector Console is currently unavailable due to the AWS issues. Mail flow for good emails continues to operate as expected.
To reiterate, good emails are being delivered to recipient servers. The Console and quarantine are currently affected.
IDENTIFIED
7 days ago - at 10/20/2025 06:18PM
AWS has reported progress but quarantine performance effects remain. We are continuing to monitor and work with AWS.
IDENTIFIED
7 days ago - at 10/20/2025 03:53PM
AWS is experiencing service issues that are impacting CloudFilter's quarantine. Emails destinated for the quarantine are queued. Emails passing filtering are being delivered to the destination recipients. Only quarantined emails are affected.
You can follow the AWS updates at https://health.aws.amazon.com/health/status
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