Outage in Mailprotector
Mail log ingestion issue on CloudFilter
Resolved MinorIncident Report
The team has identified an issue with email log ingestion and backend storage. A fix is being prepared. Logs will get backfilled once the issue is resolved. The log issue does not impact mail flow. Email delivery is performing as expected.
Components affected
Mailprotector Management Console Mailprotector CloudFilter and SafeSend Email SecurityNeed to monitor Mailprotector outages?
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Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 12/18/2025 11:08PM
The log ingestion issue is resolved, and logs have been backfilled.
IDENTIFIED
30 days ago - at 12/18/2025 10:06PM
The team has identified an issue with email log ingestion and backend storage. A fix is being prepared. Logs will get backfilled once the issue is resolved. The log issue does not impact mail flow. Email delivery is performing as expected.
Latest Mailprotector outages
API notifications with Microsoft interrupted - about 1 month ago
Radar tests failng to complete - 3 months ago
CloudMail client connections timing out - 3 months ago
Quarantined emails queued due to AWS issue - 3 months ago
Access to CloudMail mailboxes interrupted - 4 months ago
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